--- title: "Collaboration: Intelligent Contact Centre | Cisilion" description: To work and create freely, you need a next-generation Contact Centre that deliver versatility, performance and design. image: https://info.cisilion.com/hubfs/Surfaces.jpg --- [![logo.svg](https://info.cisilion.com/hubfs/Cisilion_Aug2016/Layout/logo.svg "logo.svg")](http://www.cisilion.com/) [![](https://info.cisilion.com/collaboration/null)](http://www.cisilion.com)     **Intelligent Contact Centre** ## Enable Next-generation Customer Service   [![Collaboration & Productivty](https://no-cache.hubspot.com/cta/default/302795/08b82406-2d2f-4605-8490-d428819e5325.png)](https://cta-redirect.hubspot.com/cta/redirect/302795/08b82406-2d2f-4605-8490-d428819e5325) ## Enable Next-generation Customer Service Delivering personalised customer experiences that develop relationships that last a lifetime by infusing your Contact Centre with AI and cloud analytics, so customers get better answers faster and agents can be more productive. Cisilion provide a true end-to-end customer care solution to migrate solutions and support through our Managed Services. ![Contact Centre Header](https://info.cisilion.com/hs-fs/hubfs/Contact%20Centre%20Header.png?width=1020&name=Contact%20Centre%20Header.png) --- ## create the foundation for strong relationships Contact Centers play an essential role in driving customer loyalty, innovation, and business growth. We have an established set of ecosystem partners, including our Gold level partnerships with Cisco and Microsoft. **• migrate Your Existing solution **Extensive experience **migrating from ****Avaya** **solutions** to industry leaders **• C**isco Collaboration Flex Plan** **Handle your collaboration needs with one easy subscription plan  **• T**he Omnichannel Experience** **Offer the omnichannel experience that your customers are looking for ### Cognitive Customer Service - Chatbot or Human? --- ## enabling The Intelligent Contact Centre ![Reccomended Solutions](https://info.cisilion.com/hs-fs/hubfs/Reccomended%20Solutions.png?width=130&name=Reccomended%20Solutions.png "Reccomended Solutions") ### Chat Bots Get answers and help quickly with Smart Chat Bots which can escalate ![Teamwork-300x300](https://info.cisilion.com/hs-fs/hubfs/Teamwork-300x300.png?width=130&name=Teamwork-300x300.png "Teamwork-300x300") ### Conversational AI Virtual Assistant which can detect customer sentiment when interacting ![Something to Consider](https://info.cisilion.com/hs-fs/hubfs/Something%20to%20Consider.png?width=130&name=Something%20to%20Consider.png "Something to Consider") ### Video enabled High-quality video collaboration between customers and agents ![Find Out More](https://info.cisilion.com/hs-fs/hubfs/Find%20Out%20More.png?width=133&name=Find%20Out%20More.png "Find Out More") ### Choose the Right VENDOR We have extensive experience with Cisco, Microsoft & Altigen --- ## Why Cisilion? Together we work with the largest collaboration vendors with accreditations including: Cisco Gold Partner with Contact Centre Expertise, Cisco Master Collaboration Specialisation and Microsoft Gold Partner in Communications. We work with an extensive portfolio of partners in the contact centre ecosystem, achieving a truly global reach which saw us shortlisted for Best Enterprise Contact Centre Solution at the Comms National Awards.   Our satisfied contact centre customers include: ![Contact Centre Logos](https://info.cisilion.com/hs-fs/hubfs/Contact%20Centre%20Logos.png?width=541&name=Contact%20Centre%20Logos.png) --- ### Fill in the form below to contact our experts ### About Cisilion Our mission is simple – to transform and connect business through next generation IT infrastructure. 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All Rights Reserved.. ## NEWS AND BLOG - [Building the foundations for Secure Remote Working](https://www.cisilion.com/news-blog/foundations-remote-working/) - [Cisilion renews Microsoft Solutions Partner Status](https://www.cisilion.com/news-blog/renews-microsoft-gold-partner-2020/) - [Cisilion re-certified as Cisco Gold Partner](https://www.cisilion.com/news-blog/cisilion-re-certified-as-cisco-gold-partner/) - [![YouTube Icon](https://info.cisilion.com/hubfs/Cisilion_Aug2016/Layout/youtube-icon.svg)](https://www.youtube.com/user/cisilionmarketing) - [![Twitter Icon](https://info.cisilion.com/hubfs/Cisilion_Aug2016/Layout/twitter-icon.svg)](https://twitter.com/Cisilion) - [![LinkedIn Icon](https://info.cisilion.com/hubfs/Cisilion_Aug2016/Layout/linkedin-icon.svg)](https://www.linkedin.com/company/28377) - [![Facebook Icon](https://info.cisilion.com/hubfs/Cisilion_Aug2016/Layout/facebook-icon.svg)](https://www.facebook.com/TeamCisilion/) - [![Google+ Icon](https://info.cisilion.com/hubfs/Cisilion_Aug2016/Layout/google-icon.svg)](https://plus.google.com/+cisilion)