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Intelligent Contact Centre

Enable Next-generation Customer Service

 

Collaboration & Productivty

Enable Next-generation Customer Service

Delivering personalised customer experiences that develop relationships that last a lifetime by infusing your Contact Centre with AI and cloud analytics, so customers get better answers faster and agents can be more productive.

Cisilion provide a true end-to-end customer care solution to migrate solutions and support through our Managed Services.

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create the foundation for strong relationships

Contact Centers play an essential role in driving customer loyalty, innovation, and business growth. We have an established set of ecosystem partners, including our Gold level partnerships with Cisco and Microsoft.

• migrate Your Existing solution
Extensive experience migrating from Avaya solutions to industry leaders

• Cisco Collaboration Flex Plan
Handle your collaboration needs with one easy subscription plan 

• The Omnichannel Experience
Offer the omnichannel experience that your customers are looking for

Cognitive Customer Service - Chatbot or Human?

enabling The Intelligent Contact Centre

Reccomended Solutions

 

Chat Bots

Get answers and help quickly with Smart Chat Bots which can escalate

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Conversational AI

Virtual Assistant which can detect customer sentiment when interacting

Something to Consider

 

Video enabled

High-quality video collaboration between customers and agents

Find Out More

 

Choose the Right VENDOR

We have extensive experience with Cisco, Microsoft & Altigen

Why Cisilion?

Together we work with the largest collaboration vendors with accreditations including: Cisco Gold Partner with Contact Centre Expertise, Cisco Master Collaboration Specialisation and Microsoft Gold Partner in Communications.

We work with an extensive portfolio of partners in the contact centre ecosystem, achieving a truly global reach which saw us shortlisted for Best Enterprise Contact Centre Solution at the Comms National Awards.

 

Our satisfied contact centre customers include:

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About Cisilion

Our mission is simple – to transform and connect business through next generation IT infrastructure. Complemented by strategic relationships with some of the world’s leading technology partners, Cisilion now serves a global client base across more than seventy countries.

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